Providence Health & Services Staffing Coordinator Home Health in Portland, Oregon
Providence is calling a Staffing Coordinator Home Health - Home Services Home Intake (0.0 FTE, Days Per Diem) to Providence Office Park Portland in Portland , OR
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Staffing Coordinator Home Health - Home Services Home Intake that will be accountable for the efficient coordination of the Home Health clinical staff schedules. Scope of work includes triaging incoming calls to the Home Health queue; scheduling visits in an electronic scheduling system; ensuring staff assignments maximize continuity of care and clinical productivity. Also responsible for coordinating and assignment daily schedules for clinical staff, facilitating the sharing of clinical staff among PSA Home Health agencies, confirming upcoming admission visits with patients and providing Home Health Access teams and the clinical supervisors/managers with staffing information.
In this position you will have the following responsibilities:
Triage incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner
Carry out non-clinical requests and refer clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner
Schedule visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity
Coordinate clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule
Reassign visits in case of sick calls, staff or patient requests
Consult with clinical supervisors as needed
Coordinate with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise
Review with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits
Be responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines
Coordinate with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day.
Assign patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines
Contact the patient/caregiver to confirm the upcoming admission visit
Confirm patient's address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit
Coordinate appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies
Foster a welcoming environment for clinicians
Arrange interpreter service when necessary
Actively participate in planning and implementing activities to accomplish the department goals and objectives
Determine availability for new patient referrals; measures and tracks agency availability on a daily basis
Required qualifications for this position includes:
Two (2) years of demonstrated outstanding customer service experience
Proficiency in the use of personal computer and multiple business software applications
Preferred qualifications for this position includes:
Coursework/Training: Educational coursework in medical terminology -OR- knowledge acquired through on-the-job experience
Bachelor's Degree -OR- knowledge acquired through on-the-job experience
One (1) year of recent experience in staffing or related experience in a clinical setting or home services
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Coordinator
Req ID: 310144